Lead Design Researcher

Greater Denver Area

Rachio is seeking a design researcher to lead research efforts that uncover meaningful human-centered insights and interpret them for business and innovation opportunities. This is a lead role and the individual is expected to inspire, work with and guide multidisciplinary teams through a journey of discovery across a range or product and service offerings.


  • Define and operationalize a human-centered research approach to integrate with the agile product development lifecycle
  • Build research systems, methods and tools to help us scale research efforts and insights across multiple products, services and workstreams
  • Scope a research process, lead fieldwork, conduct interviews and perform secondary research. Be prepared to plan and lead fieldwork to discover insights first-hand
  • Strong foundation in qualitative methods and contextual inquiry that has been further developed through the integration of digital methods
  • Lead the research synthesis process, and generate insights that can inspire and inform innovative design which could be in the form of a product, service or experience
  • Distill research data down to focus on the most important insights, linking insights together in frameworks or principles for design and articulating them in a cogent way to drive impact
  • Ability to shape and lead strategic systems thinking based upon insights gathered through research
  • Develop points of view through cross-project synthesis to inspire colleagues and deepen our position as market leaders
  • Develop research artifacts such as personas, customer journey maps and finding reports
  • Ability to work flexibly and efficiently, exercising a balance between research rigor and nimble, fast-paced, rapidly iterative product cycles.


  • Minimum of 6 years of experience in areas including design research, market research, consumer insight or user experience in either a corporate or consultancy environment
  • Proven record of using research to answer business and product strategy questions and needs
  • Mastery of research techniques such as in-depth interviews, observation, immersion, documentation and insight generation
  • Exceptional verbal and written communication and storytelling skills
  • Understanding of a broad range of qualitative and quantitative research methods and their tradeoffs

Please Submit

  • Resume
  • Cover Letter
  • Portfolio:
    Your portfolio should include 2-3 examples of projects you’ve worked on, and should focus on illustrating:
    • The challenge you were trying to solve
    • The research approach and methods used
    • Some key learnings
    • The impact of your research findings on design or business strategies


  • Salary based on experience.
  • Stock options.


  • Great location in the heart of Denver’s LoDo area, near the ballpark, that includes parking.
  • Employee Paid Medical & Dental Insurance, 50% spouse paid.
  • 401(k) Employee Retirement Savings Account.
  • Paid Holidays & Flexible Time-Off Policy.
  • Fun, collegial startup culture. We even love dogs in the office.

Apply now at jobs@rachio.com. Be sure to include a cover letter.