Frequently Asked Questions


Rachio Controllers

What do I need in order to have a Rachio Controller?

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You’ll need an installed lawn irrigation system, strong Wi-Fi, and a smartphone. Visit our sprinklers and irrigation systems page to learn how a Rachio Controller integrates with your system.

Can I share my controller with other users, like my family, lawn pro, or gardener?

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You bet! Our Shared Access feature allows you to share different levels of access with whomever you’d like!

Can Rachio controllers be installed outside?

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Yes, but you will need to purchase a Weatherproof Enclosure for outdoor installations.

Can I install the controller myself?

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Yes, you can install the Rachio controller on your own, usually without the need for professional help. Most users install their controller in just 30 minutes. Don’t want to install the controller yourself? No problem! We work with hundreds of sprinkler professionals around the country and would be happy to help make an introduction. Find a Certified Rachio Pro.

Rachio App

Where can I download the Rachio app?

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The Rachio app is available at no cost for Android, iOS, and web.

Can I really control my Rachio Controller from anywhere?

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Yes! As long as you can access the internet, you can view and manage your Rachio controller from anywhere.Learn more about the Rachio App.

What can I do in the Rachio app?

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The Rachio app is like having your own personal lawn assistant. In it you can: Monitor your upcoming watering schedule and review past watering history; Manage zone information and keep your settings updated; Create customized schedules that fit your yard needs; Share app access with household members & lawn professionals; Track Rachio Lawn Champion treatments. Learn more about the Rachio App.

Still Need Assistance?

Dog walking on the grass

Get some money back

You may be eligible for a rebate from a local utility when you buy a Rachio 3 Smart Sprinkler Controller. That's because the R3 is an EPA WaterSense labeled product and that means good things for you and your watershed.

Check for rebates