Frequently Asked Questions


Rachio Controllers

What do I need in order to have a Rachio Controller?

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You’ll need an installed lawn irrigation system, strong Wi-Fi, and a smartphone. Visit our sprinklers and irrigation systems page to learn how a Rachio Controller integrates with your system.

Can I share my controller with other users, like my family, lawn pro, or gardener?

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You bet! Our Shared Access feature allows you to share different levels of access with whomever you’d like!

Can Rachio controllers be installed outside?

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Yes, but you will need to purchase a Weatherproof Enclosure for outdoor installations.

Can I install the controller myself?

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Yes, you can install the Rachio controller on your own, usually without the need for professional help. Most users install their controller in just 30 minutes. Don’t want to install the controller yourself? No problem! We work with hundreds of sprinkler professionals around the country and would be happy to help make an introduction.

Rachio Thrive

Do I need a Rachio Controller to purchase Thrive?

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Yes, you must have a Rachio controller to purchase our lawn treatments. Water is a critical component of plant health, so Rachio Thrive Lawn Champion is most effective when combined with Rachio’s watering schedules, which are customized for your lawn’s needs. See how our products work together in the Rachio Ecosystem.

What makes Rachio Thrive Lawn Champion kid and pet-safe?

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Typical fertilizers are not safe for human exposure at application. They often contain far more synthetic chemicals than soil and plants can absorb. This excess seeps down into groundwater and pollutes shared water resources — even destroying the natural ecosystems found in streams, rivers, and oceans. Rachio Thrive lawn treatments contain the exact right amount of all-natural nutrients for your lawn’s specific needs, so there’s no waste and no pollution.

Is there a money-back guarantee on my Rachio Thrive purchase?

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We want you to love your lawn and the life within it. Not completely satisfied with Rachio Thrive? We’ll easily refund your order in full up to 60 days from delivery.

What’s included in the Rachio Thrive Starter Kit?

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With Rachio Thrive, you’ll receive the right amount of Lawn Champion for your yard size and climate, a reusable spray applicator, our easy-to-use expandable hose, and instructions. Even better, it all comes in a perfectly sized storage box.

What’s the difference between the Annual Plan and the Seasonal Plan?

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Rachio Thrive Annual Plan: Includes 4 easy-to-apply treatments; Includes expandable hose & storage bag; Renews automatically each year at the start of the growing season. Rachio Thrive Seasonal Plan: Includes 2 easy-to-apply treatments per shipment; Includes expandable hose & storage bag; Renews automatically every 90 days during the growing season (about 2 shipments per year).

When do I apply Rachio Thrive to my yard?

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You can apply Lawn Champion as soon as it’s delivered to your door, and the Rachio app will prompt you on the best time to apply. Once you’ve applied Rachio Thrive, you’ll confirm your treatment in the Rachio app and then we’ll take it from there! You’ll see Thrive adjustments in your watering schedules as the season goes on and will get a notification when you need to apply the next round.

How often do I get a subscription box?

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We offer two Rachio Thrive subscription plans: the Annual Plan and the Seasonal Plan. · Annual Plan boxes ship once a year, and include 4 lawn treatments · Seasonal Plan boxes ship twice a year and include 2 treatments per box.

Rachio App

Where can I download the Rachio app?

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The Rachio app is available at no cost for Android, iOS, and web.

Can I really control my Rachio Controller from anywhere?

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Yes! As long as you can access the internet, you can view and manage your Rachio controller from anywhere.

What can I do in the Rachio app?

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The Rachio app is like having your own personal lawn assistant. In it you can: Monitor your upcoming watering schedule and review past watering history; Manage zone information and keep your settings updated; Create customized schedules that fit your yard needs; Share app access with household members & lawn professionals; Track Rachio Thrive Lawn Champion treatments.

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The Rachio Ecosystem, will help you build strong roots and grow a beautiful yard, all while being sustainable and providing a safe outdoor space for you and your family to enjoy.

  • Rachio Thrive Kit
  • Rachio controllers
  • Rachio App
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