Frequently Asked Questions
What do I need in order to have a Rachio Controller?
You’ll need an installed lawn irrigation system, strong Wi-Fi, and a smartphone. Visit our sprinklers and irrigation systems page to learn how a Rachio Controller integrates with your system.
Can I share my controller with other users, like my family, lawn pro, or gardener?
You bet! Our Shared Access feature allows you to share different levels of access with whomever you’d like!
Can Rachio controllers be installed outside?
Yes, but you will need to purchase a Weatherproof Enclosure for outdoor installations.
Can I install the controller myself?
Yes, you can install the Rachio controller on your own, usually without the need for professional help. Most users install their controller in just 30 minutes. Don’t want to install the controller yourself? No problem! We work with hundreds of sprinkler professionals around the country and would be happy to help make an introduction. Find a Rachio Pro.
Where can I download the Rachio app?
The Rachio app is available at no cost for Android, iOS, and web.
Can I really control my Rachio Controller from anywhere?
Yes! As long as you can access the internet, you can view and manage your Rachio controller from anywhere. Learn more about the Rachio App.
What can I do in the Rachio app?
The Rachio app is like having your own personal lawn assistant. In it you can: Monitor your upcoming watering schedule and review past watering history; Manage zone information and keep your settings updated; Create customized schedules that fit your yard needs; Share app access with household members & lawn professionals; Track Rachio Lawn Champion treatments. Learn more about the Rachio App.
Extend Warranty Plans
What is an Extend Protection Plan?
The Extend Protection Plan begins when the manufacturer’s warranty ends and protects against mechanical or electrical breakdown, including those experienced during normal wear and tear as well as those caused by a direct result of a power surge. This plan does not cover accidental damage.
How many times can I use the Extend Protection Plan?
The Extend Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective.
How can I purchase an Extend Protection Plan?
A protection plan can be purchased on rachio.com or through our customer care team over the phone.
What are the benefits of an Extend Protection Plan?
Extend provides peace of mind and financial protection should there be a mechanical or electrical breakdown, normal wear and tear, or breakdown caused by power surge with your product even after the manufacturer’s warranty ends. Extend is a reliable service that makes purchasing and filing claims on protection plans easy through an easy-to-use online portal and great customer experience team.
What products are covered?
The Extend team works with our partner merchants to identify all eligible products and match them to a warranty plan. Currently, only Rachio 3 Smart Sprinkler Controllers are included.
What do I need when I need to utilize my Extend Protection Plan?
Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707. If you contact the merchant directly to file the claim, you may be warmly transferred to Extend via phone at 877-248-7707 or may receive assistance to file the claim on your behalf through the Extend Customer Claims Portal. Visit the Extend Customer Claims Portal.
If a product covered by Extend is replaced under the MFR warranty, does the Extend plan cover the new product?
Yes, the replacement product will continue to be covered under Extend’s protection plan.
Where is my contract ID?
Customers will receive an email after purchasing a protection plan that details: Contract ID, Warranty Term Length, Coverage Dates, and Product Name. Please contact the Extend Customer Care Team if you do not receive this email at WarrantyOps@Extend.com.
What is the process to file a claim under an Extend Protection Plan?
Extend makes it easy to file a claim either through the call center or the online portal. The steps a customer will go through to have their item replaced are as follows: First, the customer provides a contract ID, email address, or another piece of identifying information to Extend. Extend then entitles (validates) contract coverage by ensuring that the plan is active AND the date is between the Effective & Expiration Dates. The customer will then answer a few Adjudication questions. High-level troubleshooting steps are also offered. Once the claim is approved, a shipping label is generated to ship back the broken product. Once the shipping label is scanned, we will work with the customer to replace the broken item. Extend will be in constant communication with the customer to ensure satisfactory service has been given.
If the Customer experiences any complications during the Claims process, what can they do?
The Customer can contact the Extend Customer Care Team in the Extend Claims Portal or via phone at 877-248-7707. Visit the Extend Customer Claims Portal.
Can I cancel my Extend Protection Plan?
Yes, customers can cancel their coverage at any time.
When the customer cancels their Extend plan, what is the refund policy?
For an extended warranty plan, the customer is entitled to a full refund throughout the life of their limited warranty coverage. After expiration of the limited warranty, the customer is entitled to a pro-rata refund on the unused portion of the service contract.
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